Shipping Information

Last Updated: July 3, 2026

At Naruto Shoes Shop, every pair of shoes is custom-made especially for you. We operate under a made-to-order production model, which means your shoes are created only after your order is placed.

Because our products are made on demand, the total delivery time includes both production time and shipping time.

Total Delivery Time = Processing Time + Shipping Time

1. Delivery Timeframes

Please review the estimated delivery timeline below:

Processing time is the time needed to review your order, produce your custom shoes, apply the selected design, complete quality inspection, and prepare your package for shipment.

Business days do not include weekends or public holidays. Delivery times may vary depending on your location, production capacity, shoe style, product availability, shipping carrier, customs clearance, weather conditions, holidays, peak seasons, and other factors beyond our control.

2. Shipping Options and Costs

We offer shipping options for customers in the United States and many international destinations.

• Free Standard Shipping on U.S. orders over $99.
• Free Standard Shipping on international orders over $200.
• For orders below these thresholds, shipping fees are calculated automatically at checkout.
• Shipping fees depend on your shipping address and selected shipping method.

Available shipping options may vary depending on product type, destination, carrier availability, and fulfillment location.

3. Where We Ship

Naruto Shoes Shop ships to:

• All 50 U.S. states.
• Many international destinations where delivery service is available.

Some locations may have limited shipping options depending on carrier coverage, customs rules, shipping restrictions, or fulfillment availability.

If your destination is not available at checkout, it may mean that shipping service is currently unavailable for that location.

4. Shipping Carriers

Orders are shipped through trusted fulfillment and logistics partners. The carrier is selected based on destination, delivery efficiency, product type, fulfillment location, and carrier availability.

Shipping carriers may include:

• UPS
• USPS
• DHL
• FedEx
• Other local or international delivery partners

Carrier selection may vary depending on your location and the fulfillment center handling your order.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number when available.

Please note:

• Tracking information may take up to 2 working days to update after shipment.
• Tracking activity may vary depending on the carrier and destination.
• International tracking may update less frequently in some regions.
• You can track your package using the tracking link provided in your shipping confirmation email.

If you do not receive tracking information after your order has been processed and shipped, please contact us at:

Email: [email protected]

6. Made-to-Order Products

All Naruto Shoes Shop products are made to order.

This means:

• Production starts only after your order is placed.
• Each pair is created specifically for your selected design, shoe size, and product options.
• We do not mass-produce all shoes in advance.
• Your shoes require production time before they can be shipped.
• This process helps reduce unnecessary inventory and overproduction.

Because each product is made specifically for the customer, orders usually cannot be changed or canceled once production has started.

7. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders may be changed or canceled within:

• 4 hours on business days.
• 12 hours on weekends.

After this window, your order may enter production and can no longer be changed or canceled.

Approved cancellations may be subject to a 30% management and transaction fee to cover payment processing, order handling, production preparation, and administrative costs.

To request a change or cancellation, please contact us at:

Email: [email protected]

Please include your order number and the details of the change you would like to request.

8. Incorrect Shipping Address

Please carefully check your shipping address before completing checkout.

Naruto Shoes Shop is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately within the allowed order modification window. We will do our best to help, but we cannot guarantee that the address can be changed once the order has entered production, fulfillment, or shipment processing.

If a package is returned due to an incorrect, incomplete, or undeliverable address, additional shipping fees may apply to resend the order.

9. Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, or other local charges may apply.

• Customs charges are determined by your local customs authorities.
• Customs fees are not included in the product price or shipping fee unless clearly stated at checkout.
• Customers are responsible for paying any customs duties, import taxes, or local fees required by their country or region.
• Naruto Shoes Shop does not control customs processing times, customs fees, import regulations, or local delivery procedures.

10. Delivery Delays

Although we work with reliable production and shipping partners, delivery delays may sometimes occur.

Delays may be caused by:

• Peak seasons and holidays.
• Weather conditions.
• Carrier disruptions.
• Customs inspections.
• Incorrect or incomplete shipping addresses.
• High production volume.
• International shipping delays.
• Unexpected logistics issues.
• Local delivery restrictions.
• Supply or fulfillment disruptions.

Carrier delays caused by external factors may add an additional 3–7 business days to the normal estimated delivery time.

If your order is delayed beyond the estimated timeframe, please contact us at:

Email: [email protected]

We will help investigate the issue with our fulfillment and shipping partners.

11. Lost, Missing, or Damaged Packages

If your package is lost in transit, missing, damaged, or delivered with a product issue, please contact us within 7 days of the delivery date or expected delivery date.

Please include:

• Your order number.
• A clear description of the issue.
• Photos of the damaged item or package, if applicable.
• Any tracking information available.

Our team will review your case and help provide a fair solution according to our shipping and resolution policies.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you have not received it, please first check:

• Your mailbox.
• Front door or porch.
• Building reception or mailroom.
• Neighbors or household members.
• Local post office or carrier office.
• Any safe delivery location around your address.

If you still cannot locate your package, please contact the shipping carrier first and then reach out to us with your order number.

We will do our best to assist you, but Naruto Shoes Shop is not responsible for packages confirmed as delivered to the shipping address provided at checkout.

13. Product Variations During Shipping and Production

Because our shoes are custom-made through a made-to-order process, small variations in color, print placement, pattern alignment, or final appearance may occur.

These slight differences are normal for custom-made shoes and do not usually affect the quality or wearability of the product.

If you believe your item arrived defective, damaged, incorrect, or significantly different from what you ordered, please contact us with clear photos so our team can review the issue.

14. Our Responsibility

Although Naruto Shoes Shop products may be produced and shipped through trusted fulfillment partners, we remain responsible for your order support and customer experience.

If you have questions about production, shipping, tracking, delays, delivery issues, or product concerns, please contact us directly. We are here to help and will work with our partners to support your order.

15. Contact Information

For shipping questions or order support, please contact us:

Naruto Shoes Shop
Website: https://www.narutoshoesshop.com/
Address: 77 Sands Street, Brooklyn, NY 11201, United States
Phone: +1 (212) 555-0148
Email: [email protected]

Customer Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM EST
• Saturday: 10:00 AM – 4:00 PM EST
• Sunday: Closed